For returns and exchanges on full-priced garments within Australia, please use our returns portal link above.

Orders returned without using the portal or without prior approval from customer service are unable be accepted by our HQ and will be returned to sender.

Returns are subject to a $10 charge for the shipping label, exchanges are complimentary.

Refunds will be processed to the same card used for the original purchase. Please allow approximately 3-5 business days for processing, and you will receive an email notification once your return has been received and your refund has been processed.

If your item is returned outside of the specified time frame or does not meet our return conditions, we may issue store credit or return the item to you, depending on the circumstances.

If your return is eligible for a refund, the amount will be credited back to your original payment method, minus the return shipping fee and any original shipping charges. Once the refund has been processed, you will receive an email notification. Please allow 3-5 business days for the refund to appear in your account.

All shoes must be tried on a carpeted surface until you are sure you are keeping them.

Please note that our footwear is crafted from a delicate mesh fabric. Avoid catching them on any surfaces, and be cautious with sharp pedicures or excessive pulling, as these can damage the mesh and leather. Returns will not be accepted if these conditions occur.

Shoes with marked soles that cannot be restored will be rejected and returned to the customer at their expense. Pfeiffer will only accept returns for items that have not been worn and are still in their original shoe box.

The shoe box and any stuffing are considered part of the product and must be included when returning your order.

Footwear comes with a three-month warranty. If any issues arise within this period, please contact customer service at hello@pfeifferthelabel.com, and we will assist you.

All earring purchases are final sale. For hygiene purposes, we are unable to accept returns on earrings unless deemed faulty by our team.

Full-priced items purchased with a promotional code, such as Black Friday (excluding our welcome code), can be exchanged within 14 days but are not eligible for a refund.

Products purchased online with a discount of 0-10% are eligible for a refund. Items purchased online with a discount of 11-29% are eligible for return, exchange, or store credit.

Purchases made online with a discount of 30% or more off the RRP are considered Final Sale and are not eligible for return, unless faulty.

Online credit cannot be exchanged for a cash refund.

"Final sale" refers to items that are discounted during special promotions or marked for clearance, offered at the best price possible. These items cannot be returned for a refund or store credit, except in the case of a manufacturing fault. However, subject to availability,  items marked as final sale can be eligible for a direct size exchange. If your desired size is unavailable, the item cannot be returned.

Please note that any final sale items returned contrary to this policy will be shipped back to you at an additional cost. Thank you for your understanding.

Please note that orders paid for with Afterpay are eligible for store credit only. This is because Afterpay charges us a significant commission, which is not refunded when we process a return.

Please allow up to 3 business days for your return to be processed. You will receive an email notification once your return has been processed. If you need any assistance, please contact us at hello@pfeifferthelabel.com.

All items undergo thorough quality control before dispatch. However, if you receive an item that is not in perfect condition, please contact us at hello@pfeifferthelabel.com with your order number and clear images of the issue. We will work with you to resolve it as quickly as possible.

Please note, items damaged due to normal wear and tear, accidents, failure to follow care instructions, or misuse will not be considered faulty.

We value your support and are committed to providing excellent service.

If you place an order and the item goes on sale within 14 days of purchase, we will offer the price difference as store credit, provided the same size and color are still in stock. Simply contact customer service.

We hope this policy enhances your shopping experience with Pfeiffer.

In-store purchases can be returned within 14 days of the original purchase date for an exchange or store credit, which will be issued at 105% of the original purchase price. Please note, we do not offer refunds for in-store purchases. As a small business, we are unable to absorb the cost, and we have already provided a personalised service to ensure you were confident in your decision when leaving with the product. Our in-store experience is tailored and attentive, designed to offer the highest level of service.

To initiate an international return, please email customer service at hello@pfeifferthelabel.com. Before returning an item, make sure to check our returns policy to confirm that your garment meets the return requirements.

Please note that returns sent without prior approval from customer service will not be accepted and will be returned to you.

Pfeiffer does not cover the cost of return shipping. For reliable and fast delivery, we recommend using FedEx, DHL, or UPS.

Refunds will be processed to the same card used for your original purchase. Please allow approximately 3-5 business days for processing. You will receive an email notification once your return is received and your refund has been processed.

If your return falls outside the allowed time frame or does not meet our return conditions, we may issue store credit or return the item to you, depending on the circumstances.