Free shipping in Australia | Use code NEWTOPFEIFFER for 10% off Your First Order on New Arrivals and Signatures

THE JOURNAL

Our online Diary

VISIT US

Our Bondi Studio + Flagship Store

MADE TO LAST

How to care for your Pfeiffer

COLOUR FOCUS

Pink

PFEIFFER SIGNATURES

The styles to start with

PREVIEW

Resort 2021

WOMEN IN PFEIFFER

OUR BRAND

OUR FOUNDERS

GIVING BACK

MADE IN AUSTRALIA

Our Sustainability Practices

WHAT ARE WE MADE OF?

Pfeiffer fibres

WHAT'S NEXT?

Coming soon

Pfeiffer acknowledges and pays respect to the past, present and future traditional custodians and elders of this nation and the continuation of cultural, spiritual and educational practices of aboriginal and torres strait islander peoples.

Shipping + Returns

Shipping

We are still able to send online orders but as much as we wish it didn't affect us, the lockdown has caused disruptions in courier pick ups and processing. If you need your order urgently we do recommend selecting the Express option.

We want you to have your new purchase as soon as possible. At this time there are incredible demands on courier and postal networks which are unfortunately out of our control.  

Orders are sent within 24-36 hours Monday to Friday. During sale periods, please allow an additional 1-2 days for us to pick and pack your order. 


If you receive a shipping notification on Saturday or Sunday it means we have packed your order however couriers only send Monday to Friday so your order will still only be processed by our couriers on business days. This includes express orders which are also collected during business hours.

Standard shipping within Australia is free. Delivery is within 1-7 days from dispatch. Metro areas are generally within 1-3 days, WA and rural areas can unfortunately take up to 10 days. 

Express shipping within Australia is $10. Delivery is within 1-2 business days.

Unfortunately our regular couriers do not ship to Parcel Lockers or PO Boxes. If you do wish to send to a PO Box or Parcel Locker, please choose the Express Post option.

International orders are delivered between 3-10 days depending on your location. To ensure that your order is received promptly, we recommend providing a delivery address where someone is available to accept the parcel during business hours.  Please also include a phone number in case the local courier in your country needs to contact you. 


Over $400 shipping is complimentary.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We suggest that you contact your local customs office for current charges before you order, to ensure that you are aware of the costs you can expect to pay.

We use couriers where you can track your parcel at each step of the way. A tracking number is automatically emailed to you once your order has been hand collected by our courier network.

Delivery times may be impacted by customs clearance delays.



Returns + Exchanges

Our normal refund policy will still apply to styles that have not been permanently reduced. If the only reduction on your purchase is the 20% off, you will still be eligible for a refund if the item is unworn and returned within our regular return conditions. For example, our signature styles like the Seeka Dress can be purchased with the 20% off discount but still eligible for a refund or exchange.

If you are purchasing a sale item with the extra 20% off, you are eligible for an exchange or store credit. For example, the Verso Dress is now $299 from $360. Your 20% off discount will apply to this order and it will be eligible for an exchange, a store credit but not a refund.

Shopping online can be tricky so we are here to help.
Check the details shots and videos we include for every style in our product pages. We are also working on including measurements for each style in every size.

If you aren’t sure about fit or sizing, we can offer advice, measurements or photos, just email us at hello@pfeifferthelabel.com

You can also take advantage of our refund policy to order two sizes to make sure you are confident in your decision.


Refunds and exchanges in line with our policy is accepted across the store and online.

You can view the whole collection and meet us at our Bondi Studio Store. Our next store will be coming soon in Melbourne. We also work with a small number of retailers. Contact us to find out if there is a
store near you.

We want you to be happy with your new Pfeiffer.

Full Price Styles

Full price stock is eligible for a full refund, exchange or store credit. This includes our first order offer NEWTOPFEIFFER


Sale Stock

Sale stock can be returned for an exchange or store credit. 

*Items marked as FINAL SALE are not eligible for return or exchange. This allows us to give you the final price and retain free shipping. Thank you for your understanding.

All items bought during  PFEIFFER promotions or flash sales with a promotional code (excluding our welcome code) can be exchanged for another item or online store credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund.

-Items must be free from makeup, deodorant, tanning products and perfume, so please be mindful of this when trying them on


- Stock must be unworn, unwashed and unaltered in original condition with swing tags attached

- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.

Please fill in the returns form that arrived with your online order or you can download and complete the returns form HERE 

Ensure the garment is in original condition with tags attached Pack your item securely and return within 14 days. Sadly we
cannot take responsibility if your return gets lost on its way back to us. We recommend arranging a tracked courier for a safe and speedy return. 

Please send back to the address below

STUDIO PFEIFFER RETURNS

Shop 1, 85 Glenayr Ave

BONDI NSW 2026

Your refund will be credited to the same card used to make the original purchase. Please allow approximately 3-5 business days processing time to ensure that your refund is credited.  You will be notified via email when your return package is received & the refund has been processed.

If your item is returned outside of the delivery time frame we will issue a store credit or return the item back to you depending on the time frame.  

If you are living outside of Australia and need to make a return, please also follow the instructions above. We recommend sending your package with Fedex, DHL or UPS for reliable and fast delivery.

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