Delivery + Returns

Your order is dispatched from our head office within 24 hours. There is no delay from our end unless your item is on pre order.

Cut offs for deliveries before Christmas are as below as per instructions via our provide, Australia Post-

• Express Shipping within Australia- 21st December
• Regular Shipping within Australia- 19th December
• International Shipping- 16th December

There is currently a huge strain on courier networks worldwide. If you do need your order quickly, we recommend choosing the express option at checkout and placing your order before 12pm for same day dispatch.

Orders are sent within 24 hours Monday to Friday. During sale periods, please allow an additional 1-2 days for us to pick and pack your order. 

If you receive a shipping notification on Saturday or Sunday it means we have packed your order however couriers collect Monday to Friday so your order will still be processed by our couriers on business days. This includes express orders which are also collected during business hours.

Orders are processed within 24 hours. Sale periods can add 1-2 days to our processing time.

• Standard delivery within Australia is free for orders over $150
• Shipping for orders under $150 is $10

Standard delivery is 1-7 days from dispatch. Metro areas are generally within 1-3 days, WA and rural areas can take up to 10 days. 

• Express shipping within Australia is $15 

Delivery is within 1-2 days from dispatch.

International delivery outside of Australia is free for orders over $400. Delivery is within 7-14 days from dispatch depending on your location.

International delivery under $400 is $40. 

To ensure that your order is received promptly, we recommend providing a delivery address where someone is available to accept the parcel during business hours.  Please also include a phone number in case the local courier in your country needs to contact you. 

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We suggest that you contact your local customs office for current charges before you order, to ensure that you are aware of the costs you can expect to pay.

We use couriers where you can track your parcel at each step of the way. A tracking number is automatically emailed to you once your order has been hand collected by our courier network.

Delivery times may be impacted by customs clearance delays.

Items marked as FINAL SALE are not eligible for return or exchange. This allows us to give you the best final price. Thank you for your understanding.

Items that are included in our edit can be exchanged for another item or online store credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund.

RETURN CONDITIONS

-Items must be free from makeup, deodorant, tanning products and perfume, please be mindful of this when trying on the garment.
- Garments must be unworn, unwashed and unaltered in original condition with swing tags attached and original packaging

- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.

-Returns and exchanges in line with our policy are accepted across stores and online.

Shopping online can be challenging, we are here to help. Check the details shots and videos we include for every style in our product pages. If you are unsure about fit or sizing, we can offer advice, measurements or photos, email us at hello@pfeifferthelabel.com

ITEMS PURCHASED AT FULL PRICE

Full price stock is eligible for a full refund, exchange or store credit. This includes our first order offer NEWTOPFEIFFER.

*Please note orders paid for with Afterpay can only be returned for a store credit. Afterpay charge us a hefty commission and that commission is not returned to us when we refund you. We prefer to keep our prices as fair as possible without having to factor this in as a cost in our pricing.

ITEMS BOUGHT ON SALE

Sale stock can be returned for an exchange or store credit. 

*Items marked as FINAL SALE are not eligible for return or exchange. This allows us to give you the final price and retain free shipping. Thank you for your understanding.

All items bought during  PFEIFFER promotions or flash sales with a promotional code (excluding our welcome code) can be exchanged for another item or online store credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund.

RETURN CONDITIONS

-Items must be free from makeup, deodorant, tanning products and perfume, please be mindful of this when trying on the garment.
- Garments must be unworn, unwashed and unaltered in original condition with swing tags attached and original packaging

- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.

-Refunds and exchanges in line with our policy are accepted across stores and online.

Please use our returns portal link below for returns and exchanges on full priced garments within Australia.

CLICK HERE FOR RETURNS PORTAL IN AUSTRALIA

Refunds are $10 per shipping label, exchanges are complimentary.

Your refund will be credited to the same card used to make the original purchase. Please allow approximately 3-5 business days processing time to ensure that your refund is credited.  You will be notified via email when your return package is received & the refund has been processed.

If your item is returned outside of the delivery time frame or is in breach of our return conditions we will issue a store credit or return the item back to you depending on the time frame.  

Please securely pack and return your order to the address below. Pfeiffer does not cover the cost of return shipping. Please check our returns policy to make sure your garment complies.

STUDIO PFEIFFER RETURNS

Shop 1, 85 Glenayr Ave, BONDI NSW 2026, Australia

We recommend sending your package with Fedex, DHL or UPS for reliable and fast delivery.

Your refund will be credited to the same card used to make the original purchase. Please allow approximately 3-5 business days processing time to ensure that your refund is credited.  You will be notified via email when your return package is received & the refund has been processed.

If your item is returned outside of the delivery time frame or is in breach of our return conditions we will issue a store credit or return the item back to you depending on the time frame.  

We  value your support and are committed to giving you the best service we can. 

Rest assured that when you place an order with us, if that item goes on sale within 14 days of purchase and we still have your size and colour in stock, contact our customer service and we will send you the price difference as a store credit.  

We hope it adds to your confidence in shopping with Pfeiffer. 

You can view the collection and meet us at our Bondi or Cronulla Store. Sale product is usually online only. We do have selected sale garments in our stores. We recommend calling your desired store to check before your visit.

We also work with a small number of retailers. Contact us to find out if there is a store near you.

Yes. If your order is within our Return Policy requirements, you are more than welcome to return it in-store at any one of our stand alone Pfeiffer boutiques.

To give you the best price possible, Pfeiffer does not accept returns or exchanges on sale garments. All sale items are final sale. Where available and in stock we can facilitate size exchanges within our 14 day terms.