Shopping online can be challenging, we are here to help. Check the details shots and videos we include for every style in our product pages. If you are unsure about fit or sizing, we can offer advice, measurements or photos, email us at email@example.com
ITEMS PURCHASED AT FULL PRICE
Full price stock is eligible for a full refund, exchange or store credit. This includes our first order offer NEWTOPFEIFFER.
*Please note orders paid for with Afterpay can only be returned for a store credit. Afterpay charge us a hefty commission and that commission is not returned to us when we refund you. We prefer to keep our prices as fair as possible without having to factor this in as a cost in our pricing.
ITEMS BOUGHT ON SALE
Sale stock can be returned for an exchange or store credit.
*Items marked as FINAL SALE are not eligible for return or exchange. This allows us to give you the final price and retain free shipping. Thank you for your understanding.
All items bought during PFEIFFER promotions or flash sales with a promotional code (excluding our welcome code) can be exchanged for another item or online store credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund.
-Items must be free from makeup, deodorant, tanning products and perfume, please be mindful of this when trying on the garment.
- Garments must be unworn, unwashed and unaltered in original condition with swing tags attached and original packaging
- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.
-Refunds and exchanges in line with our policy are accepted across stores and online.