Shopping online can be challenging, we are here to help. Check the details shots and videos we include for every style in our product pages. If you are unsure about fit or sizing, we can offer advice, measurements or photos, email us at firstname.lastname@example.org
ITEMS PURCHASED AT FULL PRICE
Full price stock is eligible for a full refund, exchange or store credit. This includes our first order offer NEWTOPFEIFFER. We offer an easy printable returns shipping label for $10. Exchanges on full priced purchases are complimentary.
Use the 'Steps to Complete a Return ' Section below to start the process.
*Please note orders paid for with Afterpay can only be returned for a store credit. Afterpay charge us a hefty commission and that commission is not returned to us when we refund you. We prefer to keep our prices as fair as possible without having to factor this in as a cost in our pricing.
ITEMS BOUGHT ON SALE
Items that have been reduced are not eligible for return or exchange unless deemed to have a manufacturing fault on a case by case basis. This allows us to give you the best possible price. Thank you for your understanding.
ITEMS BOUGHT ON FLASH SALES
Full priced items bought during PFEIFFER promotions like Black Friday or flash sales with a promotional code (excluding our welcome code) can be exchanged for another item or online store credit within 14 days but not refunded.
Online credit cannot be exchanged for a cash refund.
-Items must be free from makeup, deodorant, tanning products and perfume, please be mindful of this when trying on the garment.
- Garments must be unworn, unwashed and unaltered in original condition with swing tags attached and original packaging
- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.
-Refunds and exchanges in line with our policy are accepted across stores and online.