Your order is dispatched from our head office within 24 hours. There is no delay from our end unless your item is on pre order.

There is currently a huge strain on all Australian courier networks and this is where we are experiencing delays. If you do need your order quickly, we recommend choosing the express option at checkout and placing your order before 12pm for same day dispatch.

Cut offs for deliveries before Christmas are as below-

Express Shipping within Australia- 19th December

Regular Shipping within Australia- 12th December

International Shipping- 16th December

We want you to have your new purchase as soon as possible. At this time there are incredible demands on courier and postal networks which are unfortunately out of our control.  

Orders are sent within 24 hours Monday to Friday. During sale periods, please allow an additional 1-2 days for us to pick and pack your order. 

If you receive a shipping notification on Saturday or Sunday it means we have packed your order however couriers collect Monday to Friday so your order will still be processed by our couriers on business days. This includes express orders which are also collected during business hours.

Standard shipping within Australia is free. Delivery is within 1-7 days from dispatch. Metro areas are generally within 1-3 days, WA and rural areas can unfortunately take up to 10 days. 

Express shipping within Australia is $10. Delivery is within 1-2 days from dispatch.

Standard shipping internationally is free. Delivery is within 7-20 days from dispatch.

Express shipping internationally is $30. Delivery is within 3-7 days from dispatch.

To ensure that your order is received promptly, we recommend providing a delivery address where someone is available to accept the parcel during business hours.  Please also include a phone number in case the local courier in your country needs to contact you. 

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We suggest that you contact your local customs office for current charges before you order, to ensure that you are aware of the costs you can expect to pay.

We use couriers where you can track your parcel at each step of the way. A tracking number is automatically emailed to you once your order has been hand collected by our courier network.

Delivery times may be impacted by customs clearance delays.

We want you to be happy with your new Pfeiffer.

Full Price Styles

Full price stock is eligible for a full refund, exchange or store credit. This includes our first order offer NEWTOPFEIFFER.

Unfortunately orders paid for with Afterpay can only be returned for a store credit. Afterpay charge us a hefty commission and that commission is not returned to us when we refund you. We prefer to keep our prices as fair as possible without having to factor this in as a cost in our pricing.

Sale Stock

Sale stock can be returned for an exchange or store credit. 

*Items marked as FINAL SALE are not eligible for return or exchange. This allows us to give you the final price and retain free shipping. Thank you for your understanding.

All items bought during  PFEIFFER promotions or flash sales with a promotional code (excluding our welcome code) can be exchanged for another item or online store credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund.

-Items must be free from makeup, deodorant, tanning products and perfume, so please be mindful of this when trying them on

- Stock must be unworn, unwashed and unaltered in original condition with swing tags attached

- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.

- Unfortunately we do not cover the cost of returns just yet. We recommend using a service with tracking like Australia Post prepaid satchels.

Shopping online can be tricky so we are here to help.
Check the details shots and videos we include for every style in our product pages.

If you aren’t sure about fit or sizing, we can offer advice, measurements or photos, just email us at hello@pfeifferthelabel.com

You can also take advantage of our refund policy to order two sizes to make sure you are confident in your decision.

Refunds and exchanges in line with our policy is accepted across the store and online.

Unfortunately orders paid for with Afterpay can only be returned for a store credit. Afterpay charge us a big commission and that commission is not returned to us when we refund you. We prefer to keep our prices as fair as possible without having to factor this in as a cost in our pricing.

We  value your support and are committed to giving you the best service we can. 

Rest assured that when you place an order with us, if that item goes on sale within 14 days of purchase and we still have your size and colour in stock, contact our customer service and we will send you the price difference as a store credit.  

We hope it adds to your confidence in shopping with Pfeiffer. 

You can view the whole collection and meet us at our Bondi Studio Store. Our next store will be coming soon in Melbourne. We also work with a small number of retailers. Contact us to find out if there is a
store near you.

Please fill in the returns form that arrived with your online order or you can download and complete the returns form HERE 

Ensure the garment is in original condition with tags attached Pack your item securely and returned within 14 days. Sadly we cannot take responsibility if your return gets lost on its way back to us. We recommend arranging a tracked courier for a safe and speedy return. 

Please send back to the address below

STUDIO PFEIFFER RETURNS

Shop 1, 85 Glenayr Ave

BONDI NSW 2026

Your refund will be credited to the same card used to make the original purchase. Please allow approximately 3-5 business days processing time to ensure that your refund is credited.  You will be notified via email when your return package is received & the refund has been processed.

If your item is returned outside of the delivery time frame we will issue a store credit or return the item back to you depending on the time frame.  

If you are living outside of Australia and need to make a return, please also follow the instructions above. We recommend sending your package with Fedex, DHL or UPS for reliable and fast delivery.