We want you to be happy with your new Pfeiffer.
Full Price Styles
Full price stock is eligible for a full refund, exchange or store credit. This includes our first order offer NEWTOPFEIFFER.
Unfortunately orders paid for with Afterpay can only be returned for a store credit. Afterpay charge us a hefty commission and that commission is not returned to us when we refund you. We prefer to keep our prices as fair as possible without having to factor this in as a cost in our pricing.
Sale stock can be returned for an exchange or store credit.
*Items marked as FINAL SALE are not eligible for return or exchange. This allows us to give you the final price and retain free shipping. Thank you for your understanding.
All items bought during PFEIFFER promotions or flash sales with a promotional code (excluding our welcome code) can be exchanged for another item or online store credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund.
-Items must be free from makeup, deodorant, tanning products and perfume, so please be mindful of this when trying them on
- Stock must be unworn, unwashed and unaltered in original condition with swing tags attached
- Please return your purchase within 14 days of receiving your order. Please email us if there are shipping delays or reasonable circumstances.
- Unfortunately we do not cover the cost of returns just yet. We recommend using a service with tracking like Australia Post prepaid satchels.