We want you to have your new purchase as soon as possible. At this time there are incredible demands on courier and postal networks which are unfortunately out of our control.
Your order is dispatched within 24 hours during our office hours. Due to courier restrictions, weekends and public holidays are an exception. During sale periods, please allow an additional 1-2 days for us to pick and pack your order.
SHIPPING IN AUSTRALIA
Standard shipping within Australia is free. Delivery is within 1-7 days from dispatch. Metro areas are generally within 1-3 days, WA and rural areas can unfortunately take up to 10 days.
Express shipping within Australia is $15. Delivery is within 1-2 business days.
Unfortunately our couriers do not ship to Parcel Lockers or PO Boxes.
SHIPPING OUTSIDE OF AUSTRALIA
International orders are delivered between 3-10 days depending on your location.
To ensure that your order is received promptly, we recommend providing a delivery address where someone is available to accept the parcel during business hours. Please also include a phone number in case the local courier in your country needs to contact you.
Over $400 shipping is complimentary.
For order under $400, shipping is $15 for New Zealand and $30 for most countries. Some territories are up to $50. You will see the charge at checkout before your final payment.
Your order is sent via DHL, Fedex or UPS with full tracking and typically takes 5-14 business days for delivery between major cities (excludes Customs processing within your country).
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We suggest that you contact your local customs office for current charges before you order, to ensure that you are aware of the costs you can expect to pay.